Shipping Policy

1. Overview

At Taplly, we are committed to delivering your products safely and efficiently. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures.

We offer free shipping worldwide on all orders to make our products accessible to businesses everywhere.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping

For orders within [Your Country]:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days (available at checkout for additional fee)

2.2 International Shipping

For international orders:

• Standard Shipping: 10-14 business days
• Express Shipping: 5-7 business days (available at checkout for additional fee)

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

3. Shipping Costs

3.1 Free Shipping

We offer free standard shipping worldwide on all orders, regardless of order value. This applies to:

• All domestic orders
• All international orders
• Single item and bulk orders

3.2 Express Shipping

Express shipping options are available at checkout for an additional fee. Express shipping costs vary by destination and will be calculated and displayed during checkout.

4. Order Processing

4.1 Processing Time

Orders are typically processed and shipped within 1-2 business days of order confirmation. Processing times may be longer during:

• Holiday seasons
• Sales or promotional periods
• High order volumes

4.2 Order Confirmation

Once your order is placed, you will receive an email confirmation with your order number and details. This email serves as confirmation that we have received your order.

5. Shipping Confirmation and Tracking

5.1 Shipping Notification

Once your order has been shipped, you will receive a shipping confirmation email that includes:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package

5.2 Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email. Click the tracking link or visit the carrier's website and enter your tracking number.

6. Shipping Address

6.1 Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for:

• Delays or failed deliveries due to incorrect addresses
• Additional shipping costs for address corrections
• Lost packages due to incomplete address information

6.2 Address Changes

If you need to change your shipping address, please contact us immediately at support@taplly.io. We can only modify the shipping address if the order has not yet been shipped. Once an order has been shipped, address changes cannot be made.

7. International Orders

7.1 Customs and Duties

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are:

• The responsibility of the customer
• Determined by the customs authority of the destination country
• Not included in the product price or shipping costs
• Typically collected by the carrier upon delivery

7.2 Customs Documentation

We provide all necessary customs documentation with international shipments. The package will be clearly labeled with the contents and value for customs purposes.

8. Delivery Issues

8.1 Failed Deliveries

If a delivery attempt fails (e.g., no one available to receive the package), the carrier will typically:

• Leave a delivery notice with instructions
• Hold the package at a local facility for pickup
• Make additional delivery attempts (varies by carrier)

8.2 Lost or Damaged Packages

If your package is lost or damaged during shipping:

• Contact us immediately at support@taplly.io
• Provide your order number and tracking information
• We will investigate and provide a replacement or refund

9. Business Days and Holidays

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Delivery times do not include weekends or holidays. If your estimated delivery date falls on a weekend or holiday, delivery will occur on the next business day.

10. Multiple Items

If your order contains multiple items:

• Items may ship together or separately, depending on availability
• You will receive separate tracking numbers if items ship separately
• All items will be shipped using the same shipping method selected at checkout

11. Undeliverable Packages

If a package is returned to us as undeliverable:

• We will contact you to confirm the shipping address
• You may be responsible for additional shipping costs to reship the package
• If we cannot reach you or reship the package, a refund may be issued minus original shipping costs

12. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us: